Why chain of custody matters
Delivering medication is not the same as delivering a parcel. Every handoff between pharmacy, driver, and patient must be verifiable — who had it, when, and in what condition.
The four links in the chain
- Dispense verification — the right prescription leaves the right pharmacy.
- Driver custody — GPS-stamped pickup with tamper-evident packaging.
- Transit integrity — temperature logging for cold-chain products.
- Proof of delivery — recipient signature, photo, and timestamp at the door.
What auditors actually ask for
Regulators want an unalterable record. Paper logs fail this test: they get lost, edited, and backfilled. A digital chain of custody produces the entire audit trail in seconds.
How DOMS handles it
Our delivery platform records every custody event automatically — no extra work for drivers, complete records for compliance teams.
